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Lasted Updated: 24 May 2018.
These terms may be updated in the future and will made available on this page.
tourbook.live is owned and operated by Tourbook CIC (‘we’, ‘us’, ‘our’).
This policy sets out how we, as data controller, collect and use your personal information, why we use it, with whom we share it, the rights to which you may be entitled and your choices about our use of your personal information.
When you use our website and services, you trust us with your information. There are many ways this information can help us make our service better. We can remember your details so it’s easier for you to use the service/website. But we respect your privacy and we value the trust you’ve placed in us by sharing your information. This policy covers our use of your personal information arising from use of this website as well as registering / subscribing / using our services.
If you have any questions or need any further clarity please get in touch by contacting us by email here.
We will collect and use your personal information when you subscribe or register to use our services on behalf of your business for the purposes set out in more detail in this section. This includes information you provide if you register to use, and participate in any interactive services offered by our Tourbook software application which we make available to subscribers (“Tourbook Platform”).
Your information may be shared with some third parties. We do not provide your details to third parties for any marketing or promotional purposes, except where you have given your consent.
When you register to use Tourbook we collect information that you give us to use our Tourbook Platform and to allow us to perform our services this includes:
We use this information, including to:
If you upgrade to a paid product we will also collect information including:
We use this information, including to:
We will collect information about the way you are using our services including:
We use this information, including to:
When you communicate with us whether in person, through our website or via email, over the phone, through social media or via any other medium, we collect information including:
We use this information, including to:
As you use our website we may collection information including:
We use this information, including to:
We may collect information from third-parties and corporate customers which could include:
We use this information, including to:
We may collect information from our users that we collect from other sources or public sources, including:
We use this information, including to:
We may collect information from Individuals representing other organisations, including:
We collect and use your information for a variety of reasons. We need some information to allow us to perform our services for your business – for example your contact and payment details. Some information processing is required by law due to our anti-fraud screening obligations or in the public interest such as making sure we verify our customers’ identities. Some information is processed because you’ve given your consent to that, which can be withdrawn.
In respect of content which you make available on the Tourbook Platform, you are aware that other third parties (including other Tourbook users) will be able to access such content including information which may be personal.
In addition, we may permit relevant third parties to access and use the Tourbook Platform for their own business purposes and this may involve such third parties having access to statistical information, which may be aggregated or non-aggregated, and may include information relating to you.
Other information we collect because we have legitimate business interests, for example, in:
We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you have any contractual agreements in place with us or have interacted with recent offers and services. We will also routinely refresh our information to ensure we keep it up-to-date.
We need to collect certain types of information for compliance with legal requirements relating to our anti-fraud / anti-money laundering / know your customer obligations. If this information is not provided we cannot agree to provide a product or service for you.
Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of a legal claims. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.
There are certain circumstances where we may transfer your personal data to employees, contractors and to other parties.
We may share your information with certain contractors or service providers. Our suppliers and service providers will be required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function.
We may also share your information with certain third parties. We will do this either when we receive your consent or because we need them to see your information to provide services to you. These include customer support agencies, payment providers, anti-fraud databases, screening agencies and other partners we do business with.
Your personal information may be transferred to other third party organisations in certain scenarios:
Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place.
You have certain rights in relation to your information including a right to access or to correct the information we hold on you. We’ve listed the rights you have over your information and how you can use them below. Other rights may be available in certain circumstances.
These rights will only apply in certain circumstances. They will generally not be available if there are outstanding contracts between us, if we are required by law to keep the information or if the information is relevant to a legal dispute.
To help with that, you have a right to ask that we provide your information in an easily readable format to another company.
If you no longer want us to keep your information, you can request that we erase it and we can close your account.
We use cookies that identify your browser or device. They collect and store information when you visit our website about how you use it.
A cookie is a small file of letters and numbers that We may store in your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Cookies make it easier for you to log on to and use websites. Any aggregate information collected permits us to analyse traffic patterns on our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse our Website, you consent to any use by us of cookies in accordance with this policy.
We may use the following cookies:
strictly necessary cookies:
these are required for the operation of our site. For example, cookies that enable you to log into secure areas of our site;
analytical/performance cookies:
they allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our website works by ensuring that users are finding what they are looking for easily;
functionality cookies:
these are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region); and
targeting cookies:
these record your visit to our site, the pages you have visited and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
For more information about the types of cookies we use and how we use them please see our Cookie Notice.
We are committed to keeping your personal information safe. We’ve got physical, technical and administrative measures in place to prevent unauthorised access or use of your information.
This policy will be changed from time to time. If we change anything important about this policy (the information we collect, how we use it or why) we will highlight those changes at the top of the policy and provide a prominent link to it for a reasonable length of time following the change.